1/1/2014 by Robert

At AJ'sWigs, customer satisfaction is our top priority. If for any reason you are unhappy with your purchase, we will gladly exchange or refund the item. Please ship the item back with the return/exchange form with a copy of the original invoice and reason for return within 7 business days of receipt. However, follow these rules:

  • Items must be sent back within 7 business days of receipt in new condition. Item cannot be changed in any way (brushed out or otherwise altered in style) Items cannot be worn or tried on, must be in the original packaging with all tags attached and be odor-free. Human Hair, costume wigs, costume accessories, wig accessories, clearance sale items and price matched items are FINAL SALE.*
  • Refund amount will be calculated based on return item cost only. Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages. Note: a 20% restocking fee will be charged on all returns.
  • Promotional items of the product being returned must also be sent back; otherwise retail value will be charged.
  • Discounts from promotions and expedited shipping fees are non-refundable and non-transferable.

Return Process

All the items we sell are in new and unworn condition. Therefore, we have 2 refund options in place:

  • 100% Refund as store credit*. Store credit does not expire and you may apply it towards future purchases at any time. Only a registered account is required. Our Hair Gurus can assist you in setting up an account if you don't have one.
  • Refund to original payment method with a 20% restocking fee*. Every item returned is carefully received, examined, and shipped back to our vendors with significant time and costs involved.

Once the item is received in our facility, allow up to 2-3 business days for an email confirm what your refund amount might be.

Exchange Process

Free Ground Shipping for domestic exchange orders!*

Exchanges are ONLY VALID by placing a NEW order. You have 7 business days from receipt to do so. See below for instructions:

  1. Call us at 603-666-4555 or place a new order online. Reference your order number in the comment area on the shipping/billing info page.
  2. When we process the new order, we will waive the domestic ground shipping.
  3. An email confirmation will be sent to you once we receive your return item.

Exchanges must be of equal or greater value. Coupon codes, promotions or gift certificates received are non-transferable to the new exchange order. Exchange item dollar for dollar exchange is used all at one time. No credit will be given for a piece of lower value.

Color Ring Exchange Process

  1. Phone in your NEW order or place it online once you have selected your preferred color. Reference your original color ring order number during checkout. **
  2. When we process the new order, we will waive the domestic ground shipping.
  3. Once we have received the color ring, you will be refunded the cost of the color ring only.
  4. After we have received the exchange item/color ring, allow up to 2-3 business days for an email confirmation of the refund status.

    *Items that do not meet these criteria will be subject to a 30% fee, the remaining amount will be refunded to the original method of payment. Registered customers have the option to a 15% fee, however, the remaining amount will be refunded in the form of store credit.

    **All color rings are accessories if no new wig or extension selection is chosen the color ring will be a final sale. 

In Store/ Showroom Policies: All in-store pricing and refund policies are different see your local AJ's Wigs for details. Most showrooms are "all wig sales are final" due to local, insurance, and or health department rules and regulations. SEE STORES FOR DETAILS.